Angelica Caspe
@angelicacaspe
Healthcare support specialist with 4 years' experience in appointment setting and virtual assistance.
What I'm looking for
I am a versatile healthcare support specialist with four years of experience across appointment setting, claims processing, billing, credentialing, and customer care roles. I consistently focus on enhancing operational efficiency and delivering excellent client experiences.
My background includes supporting behavioral health precertification, collections, virtual assistance tasks, and health insurance claims management for multiple employers. I graduated with academic honors in Radiologic Technology and bring strong administrative discipline and attention to detail.
I excel at appointment scheduling, data entry, EMR/EHR systems, and workflow optimization, and I am motivated to join teams where I can improve processes, support patients and clients, and contribute to measurable service improvements.
Experience
Work history, roles, and key accomplishments
Managed behavioral health precertification intake, addressed client inquiries, and resolved concerns to streamline authorization workflows and improve client experience.
Collections Specialist
Nearsol
Feb 2022 - May 2023 (1 year 3 months)
Resolved outstanding balances through clear communication and payment arrangements, maintaining positive client relationships and improving recovery rates.
Virtual Assistant
ALICE
Apr 2021 - Mar 2022 (11 months)
Handled appointment setting, accurate data entry, and credentialing support to ensure timely coordination and consistent workflow accuracy for clients.
Customer Care Support
Carelon
Dec 2020 - May 2021 (5 months)
Managed claims, billing inquiries, and payment processing for health insurance clients, ensuring accurate and timely resolution of issues.
Education
Degrees, certifications, and relevant coursework
Iloilo Doctors' College
Bachelor of Science, Radiologic Technology
2020 - 2024
Completed a Bachelor of Science in Radiologic Technology with academic honors and consistent recognition for outstanding academic performance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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