Marie Ann Mangila

I’m a dedicated, customer-focused Call Center Agent with 3 years and 7 months of healthcare insurance experience. I specialize in customer service, claims support, eligibility verification, and benefits inquiries—always focused on clear communication and reliable outcomes.

In my work helping providers, I assisted with checking claim status across four states, supporting timely follow-ups and helping move cases forward. I also worked as an appointment setter, assisting customers with scheduling and rescheduling vaccination appointments and addressing their immunization needs.

From my member service experience, I supported Affordable Care Act (ACA) and healthcare insurance inquiries by handling PCP requests, assisting members with premium and billing requests, and managing documentation of customer interactions in company systems. I also supported both member and provider questions while ensuring accurate information was communicated.

I take pride in problem resolution and active listening—especially when handling complex topics like eligibility and benefits, claims and appeals, and prior authorization status. I’m now seeking a challenging position where I can apply my expertise to provide outstanding service and help support organizational goals.