Open to opportunities

Nathan Itom

@nathanitom

Message

Detail-oriented risk compliance auditor with expertise in fraud prevention.

Philippines

Message

What I'm looking for

I seek a role that fosters professional growth, values compliance, and emphasizes teamwork.

I am a dedicated Anti-Fraud Quality Auditor with extensive experience in risk compliance and fraud prevention strategies. Currently, I work at Virtual Gaming World, where I focus on Gaming Fraud Investigation, implementing effective fraud prevention measures, and ensuring compliance with AML/KYC regulations. My role involves collaborating with cross-functional teams to enhance operational processes and develop key performance indicators that drive continuous improvement.

Previously, I served as a Risk Compliance Auditor at Ubiquity Global Services, where I specialized in Bank Fraud Investigation and chargeback processes. My analytical skills allowed me to reduce financial risks significantly by meticulously analyzing financial statements and operational procedures. I am passionate about leveraging my expertise to create safer gaming environments and improve compliance standards across the industry.

Experience

Work history, roles, and key accomplishments

Current

Anti-Fraud Quality Auditor

Current

Virtual Gaming World

Jul 2022 - Present (2 years 10 months)

Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements in relation to Gaming Fraud Investigation for VGW Games (Chumba Casino, Luckyland Slots, Global Poker) and performing risk assessments to determine level of fraud risk and prioritize investigations. Reduced fraud losses by implemen

Jira Zendesk Salesforce Google Workspace Fraud Investigation Risk Assessment Fraud Prevention KYC Quality Assurance

Risk Compliance Auditor - Disputes and Chargebacks

Ubiquity Global Services Phils.

Aug 2018 - Jul 2022 (3 years 11 months)

Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements in relation to Bank Fraud Investigation inlined with US Federal Law Regulation E (for prepaid and debit cards), and Regulation Z (for credit cards), and chargeback inlined with Visa Core Rules, MasterCard, and Star Network. Reduced

Galileo FinTech Zendesk Salesforce Google Workspace Fraud Investigation Reg. E Reg. Z Chargebacks Risk Analysis Fraud Prevention

Game Master

Redbana Phil. Corp.

Oct 2014 - Mar 2016 (1 year 5 months)

Implemented effective anti-cheating measures, maintaining a fair playing field for all participants. Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem. Analyzed player feedback to identify areas for improvement in overall gaming experience.

Community Engagement Gaming Experience Improvement Relationship Building

Contract Analyst

Eximius BPO Services, Inc.

Oct 2014 - Mar 2016 (1 year 5 months)

Monitored incoming contracts and service agreements for correct pricing and information. Oversaw contracts for over 5 different departments using both manual and automated strategies. Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.

Risk Assessment Contract Management Manual Strategies