Ketty Escalante
@kettyescalante
Experienced customer service professional with strong communication skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service and technical support professional with over four years of experience. My journey in the field has equipped me with strong communication skills and a passion for assisting customers. I thrive in environments where I can solve problems and ensure a positive experience for clients.
During my tenure at Qualfon Philippines, Inc., I provided excellent customer service by managing inbound and outbound calls, identifying customer needs, and building sustainable relationships. My ability to engage customers in an interactive manner and handle complaints effectively has been key to my success in this role.
Experience
Work history, roles, and key accomplishments
Customer Service and Technical Support
Qualfon Philippines, Inc.
Jul 2010 - Feb 2015 (4 years 7 months)
Provided excellent customer service and technical support by managing inbound and outbound calls. Identified and assessed customer needs, building sustainable relationships while resolving complaints and providing accurate information.
Education
Degrees, certifications, and relevant coursework
MUMindanao State University
Bachelor of Science, Public Administration
2001 - 2005
Completed a Bachelor of Science degree in Public Administration. Studied principles and practices of public sector management and governance.
Mindanao State University - Naawan Fisheries High School
High School Diploma, Fisheries
1997 - 2001
Completed secondary education, focusing on the fisheries track. Gained foundational knowledge and skills during this period.
Maputi Elementary School
Elementary School Diploma, General Studies
1991 - 1997
Completed primary education. Acquired fundamental literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Ketty?
You can contact Ketty and 90k+ other talented remote workers on Himalayas.
Message KettyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
