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@kettyescalante
Experienced customer service professional with strong communication skills.
PhilippinesI am a dedicated customer service and technical support professional with over four years of experience. My journey in the field has equipped me with strong communication skills and a passion for assisting customers. I thrive in environments where I can solve problems and ensure a positive experience for clients.
During my tenure at Qualfon Philippines, Inc., I provided excellent customer service by managing inbound and outbound calls, identifying customer needs, and building sustainable relationships. My ability to engage customers in an interactive manner and handle complaints effectively has been key to my success in this role.
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Work history, roles, and key accomplishments
Qualfon Philippines, Inc.
Jul 2010 - Feb 2015 (4 years 7 months)
Provided excellent customer service and technical support by managing inbound and outbound calls. Identified and assessed customer needs, building sustainable relationships while resolving complaints and providing accurate information.
Degrees, certifications, and relevant coursework
MUBachelor of Science, Public Administration
2001 - 2005
Completed a Bachelor of Science degree in Public Administration. Studied principles and practices of public sector management and governance.
High School Diploma, Fisheries
1997 - 2001
Completed secondary education, focusing on the fisheries track. Gained foundational knowledge and skills during this period.
Elementary School Diploma, General Studies
1991 - 1997
Completed primary education. Acquired fundamental literacy and numeracy skills.
Software and tools used professionally
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