Princess Avila Nacar
@princessavilasimbulan
Customer service professional with over 2 years of experience in the BPO industry. Handled Microsoft and Mortgage accounts.
PhilippinesWhat I'm looking for
Virtual Assistant for Hire | Admin Tasks, Customer Support, CRM & Data Entry
Experience
Work history, roles, and key accomplishments
Loan Processor
Infosys BPM
Sep 2024 - Apr 2025 (7 months)
Processed end-to-end loan applications with high accuracy and compliance, managed inbound/outbound mortgage calls, and maintained loan records to ensure timely submissions and SLA adherence.
Process Executive
Infosys BPM
Jan 2023 - Aug 2024 (1 year 7 months)
Provided technical and customer support for Microsoft accounts, handled billing inquiries and refunds, and managed onboarding/offboarding while meeting SLA and quality benchmarks.
Customer Service Representative
SPI Technologies Inc
Jul 2022 - Nov 2022 (4 months)
Supported U.S. mortgage accounts via outbound calls and email, assisted borrowers with servicing and payment processing, and ensured compliance with mortgage policies and QA standards.
Barista
The Coffee Bean & Tea Leaf
Nov 2019 - Feb 2022 (2 years 3 months)
Prepared beverages and delivered customer service on shift, maintaining quality standards and contributing to store service consistency.
Education
Degrees, certifications, and relevant coursework
Occidental Mindoro State College
Bachelor of Technical Teacher Education, Food Technology and Service Management
2015 - 2019
Completed a Bachelor of Technical Teacher Education with a major in Food Technology and Service Management from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Princess Avila?
You can contact Princess Avila and 90k+ other talented remote workers on Himalayas.
Message Princess AvilaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
