ROReynbrant Osabel
@reynbrantosabel
Dedicated professional with 12 years in customer service and loan processing.
PhilippinesWhat I'm looking for
I am a dedicated and detail-oriented professional with over 12 years of combined experience in customer service and mortgage loan processing. My career has been marked by a proven ability to manage high volumes of customer inquiries while maintaining accuracy and compliance with financial regulations. I have honed my skills in handling loan documentation, verifying borrower information, and supporting end-to-end mortgage processes.
Throughout my career, I have developed strong communication, problem-solving, and organizational skills, consistently meeting performance targets in fast-paced BPO environments. My proficiency in CRM systems such as Creatio and Salesforce has enabled me to streamline processes and enhance customer satisfaction. I am passionate about delivering exceptional service and ensuring that clients receive the support they need during their loan application journey.
Experience
Work history, roles, and key accomplishments
Loan Processor
Calliber
Dec 2020 - Mar 2025 (4 years 3 months)
Reviewed loan applications for completeness and accuracy, collecting and verifying borrower documentation. Performed data entry into loan origination systems and coordinated with underwriters to meet processing deadlines. Ensured compliance with lender and legal requirements while maintaining accurate records.
Customer Service Representative
Telstra
Apr 2016 - Dec 2020 (4 years 8 months)
Handled customer calls for updating monthly data plans and subscriptions, assisting with mobile device upgrades for Android and Apple devices. Upgraded current mobile data plan services for faster internet speed and helped customers understand their previous and new bills.
Stock Room
Gaisano Main Store
Dec 2013 - Nov 2016 (2 years 11 months)
Responsible for receiving, organizing, and maintaining inventory in the stock room, ensuring efficient storage and accurate inventory control. Maintained a clean, organized, and safe stock room environment, assisting with inventory counts and replenishing merchandise on the sales floor. Verified incoming shipments against purchase orders and delivery documents, while also managing waste in complia
Education
Degrees, certifications, and relevant coursework
Reynbrant hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
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