Adrian Dicen
@adriandicen
Dedicated mortgage processor with expertise in document verification.
What I'm looking for
I am a dedicated mortgage processor with over three years of experience in the financial services industry. My expertise lies in document verification, client communication, and ensuring seamless loan approvals. I pride myself on my detail-oriented approach and commitment to customer service, which enables me to navigate the complexities of mortgage processing efficiently.
In my most recent role as a Servicing Data Analyst at Microsourcing.ph, I examined financial documents to ensure compliance with lender requirements and collaborated closely with clients, underwriters, and loan officers. My proactive follow-up with clients throughout the onboarding process has consistently led to successful loan approvals and enhanced customer satisfaction.
With a background in customer service and technical support, I have honed my skills in communication and problem-solving, making me an asset in any team. I am eager to leverage my experience and skills in a challenging new role that allows me to contribute to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Servicing Data Analyst
Microsourcing.ph
Jul 2021 - Nov 2024 (3 years 4 months)
As a Servicing Data Analyst, I examine financial documents to ensure compliance with lender requirements. I collaborate with clients, underwriters, and loan officers to ensure all paperwork is in order for loan approval, providing follow-up support throughout the onboarding process.
Customer Service Technical Support
Teleperformance
Sep 2018 - Oct 2018 (1 month)
Provided excellent customer service and technical support for Barclay's online banking, addressing customer queries and technical issues with attention to detail.
Customer Service Specialist
Teledirect Philippines
Apr 2017 - Jan 2018 (9 months)
Acted as the main point of contact for guest communications on Airbnb, ensuring timely responses to inquiries and leveraging platform knowledge to enhance guest satisfaction.
Leads Generation and Customer Service
KallFly
Dec 2014 - Apr 2017 (2 years 4 months)
Handled lead generation and provided email customer support for an Australian solar energy company, excelling in research and prospecting to identify potential leads.
Loan Processor and Customer Service
Galilee Business Support
Nov 2013 - Dec 2014 (1 year 1 month)
Worked alongside mortgage managers to update CRM tasks and ensure a smooth loan processing workflow, focusing on customer service and efficiency.
Education
Degrees, certifications, and relevant coursework
Adrian hasn't added their education
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