Chikezie Tochukwu
@chikezietochukwu
Technical Support Specialist with a passion for problem-solving.
NigeriaWhat I'm looking for
I am a Technical Support Specialist with over 3 years of experience in providing exceptional support for SaaS and platform products across fintech, ed-tech, and gaming sectors. My expertise lies in L1/L2 support, bug triage, and collaborating with cross-functional teams to resolve complex user issues. I take pride in my ability to debug APIs, analyze product behavior, and maintain clear documentation, which drives self-service and product improvements.
Throughout my career, I have consistently achieved high satisfaction scores and resolution rates. At Stanbic IBTC Bank, I delivered L2 technical support for financial APIs, achieving a 98% issue resolution rate within SLA. My role at Shyntech as a MERN Developer allowed me to lead a team in supporting SaaS applications, where I introduced automated testing that reduced production regressions by 30%. I am passionate about gaming and the creator economy, and I thrive in remote, fast-paced environments where clear communication and structured problem-solving are essential.
Experience
Work history, roles, and key accomplishments
Backend Engineer
Stanbic IBTC Bank (Zest)
Jul 2024 - Present (11 months)
Delivered L2 technical support for financial APIs and platform services, maintaining a 98% issue resolution rate within SLA. Investigated and triaged backend integration issues, resolving 80% without escalation.
Backend Engineer
Stanbic IBTC Bank (Zest)
Jul 2024 - Present (11 months)
Delivered L2 technical support for financial APIs and platform services, maintaining a 98% issue resolution rate within SLA. Investigated and triaged backend integration issues, resolving 80% without escalation.
MERN Developer
Shyntech
Jul 2023 - Jul 2024 (1 year)
Led a team of 3 developers supporting SaaS apps in gaming and ed-tech domains. Provided internal and external technical support, triaged issues, and managed ticket pipelines.
MERN Developer
Shyntech
Jul 2023 - Jul 2024 (1 year)
Led a team of 3 developers supporting SaaS apps in gaming and ed-tech domains. Provided internal and external technical support, triaged issues, and managed ticket pipelines.
Tech Support
Chrisland University
Dec 2022 - Jun 2023 (6 months)
Delivered L1/L2 support for students and faculty across academic and backend platforms. Maintained a 92% satisfaction score and resolved 95% of issues without external escalation.
Technical Specialist/Tutor
Cdoz Dominion Computers
Jan 2017 - Jan 2020 (3 years)
Delivered tech tutoring on computer basics, programming, and internet literacy to over 50 clients. Provided basic tech support and troubleshooting for local businesses, including setup of LAN networks.
Tech Support
Chrisland University
Dec 2022 - Jun 2023 (6 months)
Delivered L1/L2 support for students and faculty across academic and backend platforms. Maintained a 92% satisfaction score and resolved 95% of issues without external escalation.
Cyber-Security Intern
United Bank for Africa
Mar 2021 - Jul 2021 (4 months)
Supported the SOC team in threat monitoring, using log analysis and ticketing tools to assist in incident response. Documented findings and assisted with implementation of preventive measures for known vulnerabilities.
Cyber-Security Intern
United Bank for Africa
Mar 2021 - Jul 2021 (4 months)
Supported the SOC team in threat monitoring, using log analysis and ticketing tools to assist in incident response. Documented findings and assisted with implementation of preventive measures for known vulnerabilities.
Technical Specialist/Tutor
Cdoz Dominion Computers
Jan 2017 - Jan 2020 (3 years)
Delivered tech tutoring on computer basics, programming, and internet literacy to over 50 clients. Provided basic tech support and troubleshooting for local businesses, including setup of LAN networks.
Education
Degrees, certifications, and relevant coursework
BUBabcock University
BSc. Computer Science, Computer Science
Grade: First Class Honours, 4.52/5.0
Activities and societies: Active Member – Babcock University Computer Club (BUCC), Assistant Class Representative – Computer Science, Sub-Head IT Department – Babcock Finance Society, Former Member – Babcock Finance Society
Achieved First Class Honours with a GPA of 4.52/5.0. Studied various aspects of computer science, including programming, algorithms, and data structures.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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