As an Online Community Moderator, I provided remote technical support across two digital communities serving 18,500+ creators and members. I resolved 300+ user issues, investigated platform problems, and escalated complex incidents to administrators.
As a Freelance Video Editor, I delivered 40+ multimedia projects and troubleshot rendering, software compatibility, and workflow issues. I worked with 7+ clients, contributing to the growth of a primary client's channel from 700 to 9,800+ subscribers.
In my System Monitoring and Technical Troubleshooting Lab, I configured Wazuh SIEM to analyze telemetry from Linux authentication logs, Windows Event Logs, and Sysmon. I analyzed more than 25,000 lines of logs and wrote 30+ investigation reports and walkthroughs.
I also built an interactive Power BI dashboard for Sysmon telemetry and developed a full-stack affiliate program web application using Node.js and JavaScript. My training includes cybersecurity, ethical hacking, networking, Linux, and Power BI.
