Pretty Masedi

I'm currently supporting customers at iStore Core Group, handling product, service, order, quotation, invoice, and application enquiries while keeping customer information accurate.

Previously at Quantanite, I managed high-volume inbound and outbound calls covering orders, deliveries, billing, and account queries. I processed and tracked orders through SAP and My Team Shop, while providing email and live-chat support through Gladly.

I've investigated suspected fraud, escalated high-risk transactions, maintained fraud records, and processed refunds, cancellations, and order amendments in line with company policies.

I bring strong administrative, organisational, and communication skills, with a focus on accuracy, confidentiality, service-level agreements, and professional customer experiences. I work independently and collaboratively, and communicate in English, Setswana, isiZulu, and Sepedi.