Presley Strangewayes

Remotely answered business customer inquiries in English and German, created and updated support tickets, passed on problems to the technical team, set up changes to customer accounts, scheduled technical appointments, and kept track of the customer base.

Had sole responsibility for opening, closing, and maintaining the store without supervision. Processed, packed, and shipped online orders, assisted in-store customers, operated the point of sales system, filed documents, answered phone and email inquiries, and generated End of Day reports.

Onboarded jewellery company clients, handled their support journeys and customer portfolios, made inbound/outbound calls, responded to customer inquiries via chat and email, and processed and tracked customer requests.

Responsible for finishing transactions with VIP customers, delivering highly satisfying customer experiences, building customer loyalty, multitasking, displaying consistent product knowledge, and processing VAT from customers worldwide.

Provided direct support to guests through one-on-one interactions, consistently followed Guest Service expectations, and helped create memorable experiences for all visitors.

Worked as a make-up artist and sales assistant, providing beauty services and assisting customers.

Started as a sales assistant and was promoted to manager. Attracted new customers, assessed their needs, advised on products, handled exchanges/repairs, managed stock, and trained new staff, successfully raising sales and customer frequency.

Completed a makeup and hair program in London, covering makeup, hair, nails, and airbrush for HDTV.

Attended academic high school in Traun from 1997 to 2001.

Studied the complete process of creating designs and patterns, sewing, presenting, and selling a collection with a focus on business-oriented thinking.

Completed an Access to HE Diploma in 2026.