I’m looking for a customer support role where I can own client communication, resolve issues professionally, and work independently leveraging CRM, email, live chat, and strong communication to keep customers confident and supported.
Open to opportunities
Fitore Himaj
@fitorehimaj
Customer support and remote client relations professional with 10+ years solving issues and building trust.
AustriaWhat I'm looking for
I’m an experienced customer service and remote support professional with over 10 years of international experience across customer support, sales, retail, social media management, and client communication. I handle customer enquiries, manage client relationships, and resolve issues professionally especially in independent remote environments.
In my most recent role, I managed social media content and engagement, handled emails and online customer enquiries, and created campaigns while monitoring audience performance. Across retail and sales roles, I delivered consistent customer service through transactions, refunds, styling advice, and daily support operations, and I’ve also worked in packing and quality-focused roles—so I bring both people skills and operational reliability.
Experience
Work history, roles, and key accomplishments
CH
Current
Social Media Manager
Cerebral Palsy Family Help
Mar 2025 - Present (1 year 3 months)
Managed remote social media content, engagement, and client communication for Cerebral Palsy Family Help. Handled emails and calls for customer enquiries, created campaigns, and monitored audience performance.
ST
Retail Assistant
Strandbag
Feb 2022 - Nov 2024 (2 years 9 months)
Delivered professional customer service and product support at Strandbag. Processed transactions, handled refunds, and resolved customer enquiries while maintaining strong client communication.
PO
Sales Assistant
Portmans
Sep 2021 - Dec 2021 (3 months)
Assisted customers with purchases and provided styling advice at Portmans. Maintained strong communication and customer service to support daily store operations.
SS
Sales Assistant
Salvos Store
Sep 2020 - Dec 2020 (3 months)
Provided customer support and maintained stock presentation at Salvos Store. Supported a smooth customer experience through consistent communication and attentive service.
SP
Pick Packer
Spudshed
Jan 2020 - Sep 2020 (8 months)
Packed and organised products at Spudshed while maintaining quality standards. Followed processes to support accurate order preparation and safe handling.
GS
Cashier / Sales Assistant
Good Sammy
Feb 2016 - Dec 2017 (1 year 10 months)
Processed transactions and supported daily customer service operations at Good Sammy. Assisted customers with ongoing support tasks while ensuring smooth point-of-sale activity.
Education
Degrees, certifications, and relevant coursework
AC
Alffie Courses
Certificate III in Business-to-Business Sales, Business-to-Business Sales
2020 - 2021
Completed Certificate III in Business-to-Business Sales at Alffie Courses from 2020 to 2021.
North Metropolitan TAFE
Certificates I, II & III in Spoken and Written English, Spoken and Written English
2016 - 2017
Earned Certificates I, II & III in Spoken and Written English at North Metropolitan TAFE from 2016 to 2017.
North Metropolitan TAFE
Certificate III in Print & Communication Skills, Print & Communication Skills
2019 -
Completed Certificate III in Print & Communication Skills at North Metropolitan TAFE in 2019.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
AustriaAuthorized to work in
Salary expectations
75k-100k USD
Social media
Job categories
Customer SupportRemote Customer SupportContact Center SupportClient RelationsSocial Media ManagementSales AssociateRetail Customer SupportCustomer Service SupportCustomer Service And SupportCustomer ServiceCustomer Support And Services Customer SupportCustomer CareСustomer SupportCustomer And Product Support
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