M V

I’m a Digital Marketing, Media & Public Relations student with extensive customer-facing experience across retail, client service, and communication-focused roles. I focus on understanding customer behavior, building trust quickly, and turning conversations into meaningful engagement.

In my current sales assistant role at BIPA Austria, I deliver excellent customer experiences in a fast-paced environment—building relationships, recommending products based on customer needs, and collaborating with my team to hit daily goals. I also managed cash handling with accuracy, maintaining a 99% accuracy rate in daily cash reconciliations.

Before that, I strengthened client retention and brand visibility through direct client work and social media. As a Nail Artist & Client Relations specialist, I increased client retention by approximately 30% through personalized nail art and effective appointment management, and I boosted brand visibility by leveraging social media, resulting in a 25% increase in new client inquiries within one year.

I’m also comfortable working in structured, outcome-driven settings—whether collaborating with a team of 10 call center agents to improve customer experience and service efficiency, or executing geodetic projects where I improved documentation accuracy by 20% using AutoCAD and Microsoft Office. I’m eager to bring this blend of customer insight, communication, and digital fundamentals into a digital marketing or public relations role.