Premanand Godse

Integrated ChatGPT and generative AI into client content workflows, accelerating copy creation and SEO optimization by 50%+ while automating pitch decks and proposal drafts. Built AI-driven ad and email strategies improving CTR and engagement by 20–30%, and scaled an agency serving 100+ clients.

Led global IT user support for 2,500+ users across 22 countries, implementing ITIL-based service processes and improving incident resolution and change control performance. Introduced an enterprise ITSM platform for real-time SLA monitoring and analytics, and delivered enterprise projects including unified communications with 82% cost savings.

Managed multi-regional Tier 3 data center infrastructure supporting ERP, Exchange, Citrix, and telephony platforms. Led HQ setup for 350+ users and executed M&A IT integration, delivering major cost savings through Avaya IP Telephony (90%) and secure VC integration.

Standardized IT systems across Gulf branches, implementing VOIP for cost-effective communication and supporting L1–L3 for applications, servers, and networking. Designed secure VLAN/firewall/VPN and wireless infrastructure, and improved operations with open-source service desk adoption and automation scripts.

Migrated 800+ users from a UNIX email system to Microsoft Exchange with full AD integration and zero data loss. Standardized hardware/software practices, deployed an intranet CMS for internal communications, and supported multi-country branch operations across KSA, UAE, Oman, Bahrain, Kuwait, Qatar, Jordan, and Yemen.

Managed and motivated an under-performing IT team to deliver SLA-based performance across branches while handling high-priority escalations to prevent customer churn. Provided technical support and managed post-sales excellence for LG’s MYPC showroom.

Served as the single point of contact between business users and internal developers, ensuring timely technical support and solution delivery. Built and supported custom network setups for small business clients to improve uptime and overall IT service quality.

Completed a PGDBA (Post Graduate Diploma in Business Administration) from Maharashtra Institute of Technology, Pune.

Earned a Diploma in Computer Technology from Mumbai University.