Open to opportunities

Himanshu Kaushik

@himanshukaushik

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Strategic IT Service Management & Cloud Governance Leader with 20+ years experience.

India

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What I'm looking for

I am looking for opportunities that foster innovation, collaboration, and strategic growth in IT service management and cloud governance.

I am a strategic and outcome-focused IT Service Management and Cloud Governance Leader with over 20 years of global experience in managed services, digital transformation, and enterprise-scale cloud strategy. My expertise lies in ITIL-based operations, cloud cost optimization, and regulatory compliance, where I have consistently demonstrated success in enhancing IT efficiency and aligning IT operations with business goals.

Throughout my career, I have achieved significant milestones, such as cutting cloud costs by 30% through AI automation and FinOps strategies at Innover, and boosting managed service contracts by 40% at SourceFuse. I have a proven track record of achieving 100% SLA compliance in global IT support and deploying ITSM tools that have improved mean time to resolution by 60%. My ability to lead cross-functional global teams and drive strategic partnerships has been pivotal in my success.

As a certified AWS Solutions Architect and Generative AI practitioner, I am adept at leveraging technology to innovate service delivery and enhance operational efficiency. I am passionate about digital transformation and committed to implementing ITSM governance that enhances IT audit readiness for my clients.

Experience

Work history, roles, and key accomplishments

Associate Vice President - Cloud Practice & Alliances

Innover Digital

Jan 2023 - Present (2 years 6 months)

Defined and executed enterprise-wide cloud adoption and digital transformation strategy. Achieved 30% cost reduction through FinOps best practices and AI automation.

Cloud Adoption Digital Transformation Cloud Governance Regulatory Compliance AWS FinOps Automation

IT Manager - Global End User Services

LKQ Corporation

Jun 2018 - Present (7 years 1 month)

Led IT support operations, global NOC, SOC, and service desk for North America, APAC, UK. Improved SLA adherence to 100% through process automation and KPI tracking.

IT Operations Global NOC SOC Service Desk SLA Process Automation KPI Tracking Splunk ServiceNow Crowdstrike

ITSM Solution Architect / Service Delivery Manager

Accenture

Jan 2012 - Present (13 years 6 months)

Architected ITSM solutions using ServiceNow, BMC Remedy, Jira for global clients. Reduced incident resolution time by 60% through automation and process refinement.

ITSM ServiceNow Jira Automation ITIL

Various Roles

Perfexa Solutions

Jan 2003 - Present (22 years 6 months)

Developed deep hands-on experience in infrastructure support, ITSM platforms, and user training. Delivered support for critical systems, telecom infrastructure, and Apple technologies.

Service Management Technical Support Field Engineering Infrastructure Support ITSM User Training Telecom Apple Technologies

Education

Degrees, certifications, and relevant coursework

Great Lakes Executive Learning & University of Texas at Austin

Post Graduate Certification, Artificial Intelligence for Leaders

Pursued a Post Graduate Certification in Artificial Intelligence for Leaders, focusing on advanced AI concepts and their application in leadership roles. This program enhanced my understanding of strategic AI implementation and its impact on business operations.

University of Delhi

Bachelor of Liberal Arts, Liberal Arts

Completed a Bachelor of Liberal Arts, gaining a broad understanding of various disciplines and developing critical thinking and analytical skills. This foundational education provided a strong academic base for my professional career.