Open to opportunities

Preetha Mallatha

@preethamallatha

Message

I translate healthcare, pharmacy, privacy, and EHR requirements into compliant digital product delivery.

Canada

Message

What I'm looking for

I'm looking to continue delivering healthcare and pharmacy technology solutions where I can translate privacy, consent, access, and stakeholder requirements into clear documentation, validated workflows, and effective product delivery.

I've supported healthcare and pharmacy technology delivery at TELUS Health, Walmart Canada, Kroll Computer Systems, and AB SCIEX Healthcare. My work spans EHR onboarding, Ontario Clinical Viewer, Prescribe IT, Specialty Pharmacy, PHIPA consent workflows, and pharmacy system releases.

I turn stakeholder requirements into BRDs, SRDs, user stories, process flows, test plans, and controlled documentation. I've also led UAT, defect lifecycle coordination, access-management documentation, and cross-functional collaboration across privacy, legal, security, architecture, clinical, and technical teams.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst II

Current

TELUS Health

Jul 2025 - Present (1 year 1 month)

Supported PHI-adjacent pharmacy operational workflows by investigating and resolving clinical and technical inquiries, maintaining business documentation, and facilitating cross-functional stakeholder communication.

PHIPA PHI Compliance Requirements Gathering Documentation Salesforce Google Docs Stakeholder Engagement Change Management

Senior Business Analyst

Walmart Canada

Jul 2021 - Jan 2025 (3 years 6 months)

Supported EHR onboarding and access management, prepared BRDs and SRDs, authored Jira Epics and User Stories, and documented consent workflows under PHIPA. Designed test plans and led UAT activities.

Access Management PHIPA SRD Jira Confluence Agile Scrum Test Planning UAT Stakeholder Engagement Data Governance Security Privacy Risk Compliance

System Quality Analyst

TELUS Health

May 2017 - Jun 2021 (4 years 1 month)

Produced technical documentation for pharmacy systems, gathered requirements from customers, managed QA testing lifecycle, and coordinated defect resolution.

Requirements Gathering QA Testing Jira Confluence Salesforce Agile Waterfall SOPs Instructional Design

Senior Technical Writer

Kroll Computer Systems

Oct 2012 - May 2017 (4 years 7 months)

Planned and executed manual testing for pharmacy management systems, created release notes and user guides, and maintained document control integrity.