Looking for a job

anuj kumar

@kumaranuj

Business Analyst at PHSA, coordinating the Workspace ONE-to-Intune migration and translating business needs into technical requirements.

Canada

Message

At PHSA, I coordinate the migration from Workspace ONE to Microsoft Intune, helping reduce service disruption and improve mobile device management efficiency. I translate business needs into technical specifications and support testing, requirement traceability, and change governance.

At University Canada West, I manage Student Information System content, create user training, and improve access to HelpDesk resources. Earlier, at Active Network, I investigated POS issues using SQL Stored Procedures and documented cases in Salesforce and JIRA.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

PHSA

Jan 2022 - Present (4 years 9 months)

Facilitated process analysis and redesign for Intune migration, translating business needs into technical specifications and managing requirement lifecycle.

Microsoft Intune Azure AD Process Analysis Requirements Gathering Stakeholder Engagement Test Planning Change Management Wireframing User Stories Backlog Management

Current

Business Analyst

Current

University Canada West

Jan 2021 - Present (5 years 9 months)

Diagnosed and resolved system issues, developed training programs, and introduced reporting mechanisms to support decision-making.

System Analysis Training Reporting Help Desk Management Process Mapping Onboarding Student Information System

Deskside Support Technician

NTT DATA

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered technology deployment and issue resolution for healthcare clients, achieving high ticket resolution rates and maintaining system availability.

Windows Performance Monitor Incident Reporting Hardware installation System Reimaging Data Restoration Application Configuration Procurement

Business Analyst

Active Network

Jan 2019 - Dec 2020 (1 year 11 months)

Sustained POS system reliability by investigating SQL issues, maintained case histories, and managed user access controls.

SQL Salesforce Jira POS systems User Management client support Requirements Analysis

Education

Degrees, certifications, and relevant coursework

Purdue University

Post Graduate Program, Artificial Intelligence and Machine Learning

Post Graduate Program in AI and ML, gaining expertise in AI, Machine Learning, and Deep Learning concepts with hands-on experience in Python, TensorFlow, and NLP techniques.

Rabindranath Tagore University

Bachelor of Business Administration, Business Administration

Bachelor of Business Administration with core subjects in Business Management, Marketing, Finance, Human Resources, and Organizational Behavior. Developed a Power BI project for showcasing devices in Microsoft Intune, achieving a top score of 95%.