Ama Elizabeth
@amaelizabeth
I lead enterprise system implementations that improve operations, data quality, and user adoption.
CanadaWhat I'm looking for
I've led patient-management, pharmacy, laboratory, and public digital-service implementations for Bayshore Health, Shoppers Drug Mart, LifeLabs, and the City of Toronto. My work turns complex business needs into functional requirements, scalable workflows, and measurable operational outcomes.
At Bayshore Health, I led an enterprise patient management implementation, established data-governance frameworks that increased data quality and regulatory compliance by 75%, and owned UAT through production. At Shoppers Drug Mart, I supported Agile transformation that reduced delivery timelines by 20% and managed a $500K system integration delivered on time and on budget.
I work across discovery, process modelling, functional design, testing, change management, and adoption. I've delivered Power BI dashboards, automated workflows, COTS implementations, and public-facing platforms including PayIt, now used by more than 100,000 residents.
Experience
Work history, roles, and key accomplishments
Senior IT Business Analyst
Bayshore Health
Jan 2023 - Jan 2025 (2 years)
Led end-to-end implementation of a patient management platform, improving scheduling accuracy and clinical data integrity. Facilitated JAD workshops, designed process models, and owned UAT strategy and change management.
IT Business Analyst
Shoppers Drug Mart
Jan 2022 - Jan 2023 (1 year)
Led Agile transformation initiatives, reducing delivery timelines by 20%. Managed cross-functional delivery for a $500K system integration and directed UAT for a pharmacy system upgrade.
Business Systems Analyst
LifeLabs
Jan 2020 - Jan 2022 (2 years)
Led requirements and functional design for a lab reporting system, reducing reporting errors by 40%. Designed automated workflows and oversaw COTS implementation to improve patient intake accuracy.
IT Business Analyst
City of Toronto
Jan 2018 - Jan 2020 (2 years)
Led user research and journey mapping, increasing service satisfaction by 60%. Spearheaded design and delivery of a Tax Remittance Web Application and directed implementation of a SaaS payment platform.
Education
Degrees, certifications, and relevant coursework
York University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from York University.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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