Pattanan Sirijaratwong

Facilitated complex scheduling operations using Kronos ESP for multiple nursing units, managing staffing needs with collective agreement rules. Provided front-line system support, resolving scheduling discrepancies under tight timelines.

Supported the province-wide Clinical Systems Transformation (CST) project by coordinating timekeeping and payroll systems. Conducted needs assessments, identified data gaps, and implemented workflow improvements that reduced payroll errors by 25%.

Gathered system requirements for Infor WFM and iCIMS Talent Cloud implementations, supporting the onboarding of digital scheduling and recruitment platforms. Recommended system modifications and streamlined data input workflows, improving approval efficiency and reducing staffing operations time by 30%.

Shaped Cloud Solutions and IoT teams using Agile methodology and Scrum practices, revitalizing business processes from Waterfall to Agile. Lifted customer satisfaction by 160% and boosted scrum team morale from 75% to over 80%.

Conducted business and systems analysis for mobile application projects, supporting integration and launch readiness. Worked closely with users to validate requirements and perform user acceptance testing (UAT), improving product usability and adoption.

Documented business requirements and provided technical analysis for the implementation of payment gateways. Supported the successful deployment of Mastercard services across 12,000+ retail stores.

Grade: Graduated with Distinction

Focused on business systems analysis, IT project coordination, enterprise applications, and data management. Projects included system documentation, process optimization, and digital transformation planning.

Emphasized systems engineering, digital communications, and applied technology. Completed a capstone project on mobile network optimization and service delivery improvements.