Precious Owero-ozeze
@preciousowero-ozeze
I resolve customer enquiries and coordinate healthcare services across remote support environments.
United KingdomWhat I'm looking for
I'm currently supporting users, colleagues and research stakeholders at Ileri Labs, handling enquiries, follow-ups, record maintenance and accurate data entry in a remote environment.
At Millbrook Healthcare, I coordinate deliveries, collections and service requests while managing high-volume customer communications, resolving issues and protecting sensitive information. I've also supported healthcare service users at Kaiser Permanente, keeping customers informed and escalating complex matters appropriately.
Across FGS Global and the University of Exeter Students Union, I've handled complaints, purchases, refunds, enquiries and administrative records with care. I bring more than four years of customer support experience, clear communication and a strong focus on seeing issues through to resolution.
Experience
Work history, roles, and key accomplishments
Customer & Research Support Assistant
Ileri Labs
Sep 2025 - Present (1 year)
Provide responsive support to users, colleagues, and research stakeholders, ensuring enquiries and requests are acknowledged and followed through appropriately. Conduct inbound and outbound communications and maintain accurate records.
Customer & Customer Support Coordinator
Millbrook Healthcare
Sep 2024 - Aug 2026 (1 year 11 months)
Act as a key point of contact for customers and service users, handling high-volume calls, coordinating deliveries and collections, and resolving service-related issues. Maintain accurate records and handle sensitive information in line with GDPR.
Customer Service Associate
University of Exeter Students Union
Jun 2024 - Aug 2024 (2 months)
Supported customer-facing and administrative activities, responding to enquiries and helping users access accurate information. Assisted with record updates and data entry, escalating queries when needed.
Provided customer support to healthcare service users, responding to enquiries and helping customers understand available services. Handled concerns with empathy and escalated complex matters appropriately.
Provided friendly and personalised customer support, handling enquiries, complaints, purchases, refunds, and exchanges. Maintained accurate records and communicated effectively with colleagues.
Education
Degrees, certifications, and relevant coursework
University of Hull
Master of Science, Data Science and Artificial Intelligence
2022 - 2023
Grade: Distinction
Master of Science in Data Science and Artificial Intelligence with Distinction.
Delta State University
Bachelor of Science, Chemistry
2013 - 2017
Grade: Second Class
Bachelor of Science in Chemistry with Second Class honours.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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