At SpecialMetalX, I monitored online communities, responded to common inquiries, and escalated recurring concerns or feedback to the appropriate teams.
As a Customer Support Specialist at BINANCE HOLDING LIMITED, I helped improve customer satisfaction, trust, and retention by understanding customers’ concerns and providing clear, accurate solutions.
In my later role as Senior Customer Support Specialist at BINANCE HOLDING LIMITED, I managed escalated inquiries and maintained accurate case documentation for resolution.
I also bring experience in quality assurance and compliance, along with customer support, risk assessment, data entry, and spreadsheet management.
