Looking for a job

Esther Kalu

@estherkalu

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Customer Success professional driving client retention, engagement, and product adoption.

Nigeria

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What I'm looking for

I seek a role where I can lead customer onboarding and success, collaborate cross-functionally, use CRM/data to reduce churn, and grow clients through proactive engagement.

I am a Customer Success professional with demonstrated success in onboarding, relationship management, and driving client engagement to support business growth. I leverage CRM systems (Chase Data, Salesforce), data analysis, and proactive communication to resolve issues, identify upsell opportunities, and improve customer health metrics.

I have worked across financial services and insurance environments, leading onboarding efforts, supporting cross-functional escalation, and informing product improvements through customer feedback. I prioritize empathy, clear communication, and measurable outcomes to help clients achieve financial and platform goals while aligning with organizational objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

BRB Financial Advisory Limited

Oct 2024 - Present (1 year 3 months)

Lead client onboarding and relationship management for investment and fund-management clients, improving platform engagement and driving upsell opportunities while resolving escalations and informing product enhancements.

Customer Success Onboarding Client Relationship Management Upselling CRM Customer Feedback Analysis

Administrative Executive

BRB Capital Limited

Mar 2024 - Sep 2024 (6 months)

Managed daily administrative operations, coordinated meetings and documentation, supported HR onboarding, and maintained records and office resources to ensure operational efficiency.

Office Administration Scheduling Records Management HR Support document preparation Expense Reporting Compliance

Cold-Caller

Senior Benefits

Jun 2022 - Apr 2024 (1 year 10 months)

Conducted outbound prospecting to introduce insurance products, verified applicant information, maintained CRM records, and consistently achieved sales targets through effective objection handling.

Outbound Sales Cold Calling CRM Lead Qualification Sales Targets Customer Service Objection Handling

Customer Success Officer

ARM Pension

Mar 2021 - Feb 2022 (11 months)

Managed customer accounts and onboarding, reduced churn risk through proactive engagement, identified renewal and upsell opportunities, and resolved client issues to ensure satisfaction across channels.

Customer Success Account Management Onboarding Upselling Customer Retention