Omilkunle Adeola
@omilkunleadeola
Customer Success Specialist driving retention, resolution, and portfolio growth in fintech and financial services.
NigeriaWhat I'm looking for
I am a Customer Success Specialist with five years' experience managing high-value client portfolios in financial services and fintech-aligned environments, serving as the primary contact for service delivery, issue resolution, and relationship continuity.
I maintain over 90% client retention through proactive engagement, onboarding and adoption support, and early identification of service risks; I reduced repeat service-related escalations by ~60–70% and improved resolution turnaround time by ~35–40% via structured follow-up and cross-functional coordination.
I focus on CRM-based lifecycle management, performance monitoring, escalation leadership, and process improvement, building trusted-advisor relationships to strengthen product adoption, expand account value, and stabilize service delivery.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
United Bank for Africa
Aug 2020 - Dec 2025 (5 years 4 months)
Managed a portfolio of 70 high-value business clients, maintaining over 90% retention and reducing repeat service escalations by ~60–70% through structured follow-up and ownership processes; improved resolution turnaround time by ~35–40%.
Education
Degrees, certifications, and relevant coursework
Omilkunle hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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