Precious Henderson
@precioushenderson
Seasoned customer service professional with 13 years of experience.
United StatesWhat I'm looking for
With over 13 years of experience in customer service, I have honed my skills in providing exceptional support and managing customer relationships. My journey has taken me through various roles, including Digital Banking Representative and Call Center Representative, where I consistently delivered high-quality service and resolved customer inquiries efficiently.
At Allegacy FCU, I excelled in supporting online banking activities, performing account maintenance, and cross-selling banking products. My ability to communicate complex information clearly has been a key factor in enhancing customer satisfaction. I am now seeking to leverage my expertise in customer support and account management as a Customer Service Representative, contributing to a team that values quality service and customer engagement.
Experience
Work history, roles, and key accomplishments
Assembly Technician
Thomas Built Buses
Jul 2023 - Sep 2023 (2 months)
Assembled complex bus components with precision and adherence to strict safety protocols, contributing to the successful production of high-quality, reliable transportation vehicles.
Digital Banking Representative
Allegacy FCU
Nov 2022 - Dec 2022 (1 month)
Delivered high-quality customer service, supporting online banking activities including account opening and loan applications, while resolving customer inquiries efficiently.
Call Center Representative
Winston Salem Federal Credit Union
Jan 2022 - Nov 2022 (10 months)
Assisted customers with inquiries about insurance coverage and claims, ensuring clarity and understanding while delivering high-quality customer service.
Assembler
Schneider Electric
Jun 2016 - Aug 2020 (4 years 2 months)
Assembled mechanical components following detailed blueprints, ensuring high-quality construction and adherence to safety protocols.
Remote Call Center Representative
Alight Solutions
Jan 2018 - Jan 2020 (1 year 11 months)
Assisted customers with understanding protection agreements, enhancing engagement and managing the enrollment process with precision.
Grocery Selector
Delhaize America
Aug 2014 - Jul 2016 (1 year 11 months)
Picked and assembled customer orders with high accuracy, operating electric pallet jacks and conducting routine equipment maintenance.
Protection Agreement Representative
Sears Holding Corporation
Oct 2009 - May 2014 (4 years 7 months)
Maintained accurate customer records and processed payments, managing accounts effectively to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Precious hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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