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NkomAbasi Umoh

@nkomabasiumoh

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Customer-focused administrative professional skilled in client support, operations, and process optimization.

Nigeria

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What I'm looking for

I seek a collaborative role in administration or client support where I can apply organizational skills, improve processes, and contribute to customer satisfaction and operational efficiency.

I am a dedicated administrative and client-support professional with hands-on experience in office administration, client relations, and sales support across publishing and retail environments. I consistently manage calendars, travel logistics, financial and administrative records, and large-scale order and delivery coordination.

My work has included processing and coordinating distribution of over 1,000 textbooks monthly with a 98% timely delivery rate, handling high-volume customer orders and inquiries, and maintaining accurate databases to improve client follow-up and operational planning. I leverage tools like Microsoft Office, Google Workspace, Asana, and CRM systems to streamline workflows and maintain data integrity.

I am committed to continuous learning and collaboration, bringing meticulous record-keeping, strong written and verbal communication, and a solutions-oriented mindset to help teams deliver efficient, customer-centric service.

Experience

Work history, roles, and key accomplishments

Client Relations and Sales Support

Step By Step Publications

Oct 2024 - Jul 2025 (9 months)

Managed financial and administrative records, processed order-to-delivery cycles (avg. 3 orders/week) and coordinated logistics for distribution of 1,000+ textbooks monthly with a 98% on-time delivery rate.

Client Relations Order Management Invoicing Logistics Coordination CRM Data Entry Communication Excel

Personal Assistant

Step By Step Publications

Oct 2024 - Jul 2025 (9 months)

Provided comprehensive administrative support including calendar management, travel coordination, and confidential correspondence to ensure seamless daily office operations and improved efficiency.

Calendar Management Travel Coordination Administrative Support Confidentiality Microsoft Office Google Workspace Communication Organization

Client Relations & Sales Support

Step By Step Publications

Oct 2024 - Jul 2025 (9 months)

Managed financial and administrative records, processed order-to-delivery cycles averaging 3 orders/week and coordinated distribution of 1000+ textbooks monthly with a 98% on-time delivery rate.

Client Relations Order Processing Invoicing Logistics Coordination CRM Data Management Customer Support Reporting

Sales Representative

Chicken Republic

Jan 2022 - Aug 2022 (7 months)

Handled customer communications and complaints, processed over 100 weekly orders, and maintained organized customer records to improve service delivery and customer satisfaction.

Customer Service Order Processing Communication Record keeping Problem Solving Teamwork Data Entry POS

Quality Control Intern

Akwa Ibom Water Company

Jul 2019 - Dec 2019 (5 months)

Conducted daily data collection and documented quality control tests with 100% accuracy, producing reports that supported regulatory compliance and laboratory decision-making.

Data Collection Quality Control Reporting & Compliance Team Collaboration Analytical Skills