At Microsoft (Limitless), I resolved 50+ customer inquiries, complaints, and service requests daily through email and live chat. I managed cases through resolution, shared timely updates, and escalated complex issues while maintaining strict SLA adherence.
At Integrated Healthcare Limited, I handled more than 40 inbound and outbound calls each day about accounts, benefits, and services. I served as a liaison between the company, healthcare providers, and beneficiaries to support accurate information flow and timely issue resolution.
At One World Global Service (OWGS), I interpreted medical calls in real time between international patients and healthcare providers. I maintained 99.6% schedule adherence and a 5.0 customer rating while achieving 102%–106% of productivity targets.
I listen first, then solve the actual problem—not just close the ticket. My experience spans healthcare, corporate, and remote-first customer service, with support across phone, chat, and email.
