Open to opportunities

Osamuyimen Aganmwonyi

@osamuyimenaganmwonyi

Message

Customer support & relations specialist who troubleshoots tech issues and improves CRM-driven customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can own multi-channel support, use CRM data to improve CSAT, and partner with product/engineering on fixes—within clear SLAs and a team that values fast, empathetic problem-solving.

I’m a results-driven Customer Support & Customer Relations Specialist, delivering exceptional client experiences across legal, tech, and healthcare environments. I bring a technical foundation in web development and a B.Sc. in Biochemistry, helping me translate complex issues into clear, actionable next steps for users.

In my current remote role, I handle Tier 1 and Tier 2 technical inquiries while managing multi-channel support through email, chat, and WhatsApp Business. I maintain client records and track performance in HubSpot CRM, supporting a stated 98% customer satisfaction (CSAT) rating, and I resolve 40+ complex queries daily within strict SLAs.

Earlier, I strengthened client trust as a Client Relations Officer by de-escalating sensitive disputes and improving information management, including a stated 30% reduction in retrieval time. I also partner with product teams to relay bugs, UI/UX issues, and user feature requests—turning customer feedback into faster, better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Relations Officer

Current

Kosinko Technologies Global Limited

Feb 2024 - Present (2 years 5 months)

Provided Tier 1–Tier 2 technical customer support by translating complex software issues into actionable steps for non-technical clients. Managed HubSpot CRM records and multi-channel queues (email, chat, WhatsApp Business), resolving 40+ queries daily within SLAs and maintaining 98% CSAT while collaborating with frontend teams on bugs, UI/UX issues, and feature requests.

Customer Support Tier 1 Support Tier 2 Support Technical Troubleshooting HubSpot Ticketing Systems SLA Management Email Support Chat Feature Requests CRM Data Management Collaboration

Client Relations Officer

Oseghe Chambers

May 2021 - May 2024 (3 years)

Served as the primary point of contact for high-profile legal clients, coordinating consultations, managing expectations, and handling escalated administrative disputes with diplomacy. Audited and organized confidential client data and communication logs, reducing client data retrieval time by 30%.

Client Relations Client Advocacy Administrative Support Administrative Dispute Management

Asst. Director of Operations

Ministry of Water Resources Development

Dec 2021 - Dec 2022 (1 year)

Streamlined daily operational schedules for administrative personnel and optimized tracking metrics to strengthen accountability. Supported operational administration across the ministry’s internal processes.

Administrative Coordination Metrics Process Optimization

Public Health Program Officer

University of Benin Teaching Hospital (UBTH)

Jan 2017 - Jun 2021 (4 years 5 months)

Coordinated large-scale healthcare delivery outreach by serving as a liaison between local partners and medical teams. Drafted data-backed operational reports for leadership to ensure regulatory and administrative compliance across outreach environments.

Stakeholder Engagement Outreach Coordination Healthcare Delivery Operational Reporting Regulatory Compliance Administrative Compliance Partnership Management