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Praveen Viswanathan

@praveenviswanathan

IT systems and support engineer at Emapta Global, resolving pharmacy technology issues and improving support processes.

At Emapta Global, I respond to pharmacy staff support requests and troubleshoot printers, computers, interfaces, and networking equipment. I also identify recurring issues and contribute to lasting solutions and process improvements.

At Spotline Solutions in Kerala, India, I supported enterprise clients with infrastructure, systems integration, and technology adoption. I implemented and administered Active Directory, DNS, DHCP, Office 365, and mobile device management across client environments.

At Carnival Cruise Line, I directed daily IT operations and supported shipboard enterprise systems. Earlier, as IT Administrator at J&P Overseas Ltd., I managed infrastructure and supported business-critical applications including Citrix, SAP, Oracle-JDE, AutoCAD, and Primavera.

Experience

Work history, roles, and key accomplishments

Current

Hardware Support Technician

Current

Emapta Global

Jun 2026 - Present (4 months)

Responded to help desk tickets and phone calls from pharmacy staff, troubleshooting technical issues with printers, computers, and networking equipment. Provided training and documentation to improve staff efficiency and service continuity.

Help Desk Troubleshooting Printer Support Networking Customer Service Documentation Training

IT Support Consultant

Spotline Solutions

Mar 2025 - Jun 2026 (1 year 3 months)

Provided IT consulting and support for enterprise clients, including infrastructure optimization, system integration, and technology adoption. Led implementation of Active Directory, DNS, DHCP, Office 365, and MDM across client environments.

Active Directory DNS DHCP Office 365 MDM Windows Server Firewalls LAN WAN IT Consulting Mentorship

IT Officer

Carnival Cruise Line

Sep 2024 - Jan 2025 (4 months)

Directed daily IT operations across shipboard enterprise systems, ensuring uninterrupted service for critical business, guest, and operational applications. Managed server administration, network operations, and enterprise security.

Windows Server VMWare Network Operations LANs and WANs Palo Alto Firewalls Active Directory Incident Management

Assistant IT Officer

Carnival Cruise Line

May 2022 - Aug 2024 (2 years 3 months)

Directed daily datacenter operations and administered enterprise applications supporting guest and operational services. Oversaw network and firewall security, incident management, and wireless infrastructure strategies.

Data Center Operations enterprise applications Network Security Firewalls Incident Management Wireless Infrastructure Windows Updates

IT Administrator

J&P Overseas Ltd.

Apr 2008 - Oct 2021 (13 years 6 months)

Led enterprise IT infrastructure management, including LAN, WAN, cloud, and data centre operations. Managed server administration, firewalls, and provided senior-level ERP and enterprise application support.

IT Infrastructure LAN WAN Cloud Computing Data Centres Windows Server Virtualization Firewalls ERP Citrix SAP Oracle JDE Autocad Primavera Vendor Management

IT Support Engineer

J&P Overseas Ltd.

Dec 2007 - Apr 2008 (4 months)

Delivered advanced technical support for enterprise hardware, software, and network systems. Managed user accounts, permissions, and access controls, ensuring secure and compliant IT operations.

Technical Support Hardware Software Networking User Management Troubleshooting Vendor coordination