Open to opportunities

Jeet K U N

@jeetkun

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System Administrator delivering enterprise IT infrastructure, service desk support, and AWS-ready solutions.

India

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What I'm looking for

I’m looking for an enterprise IT role where I can own infrastructure as a SPOC, deliver fast service-desk and systems support, and grow into AWS cloud security. I value challenging assignments, clear ownership, and teams that prioritize reliability and customer experience.

I’m an immediate joiner System Administrator with 15+ years of experience in enterprise-level IT infrastructure and system administration with technical support. I work as a SPOC for branch operations, focusing on quick, reliable installation, configuration, and troubleshooting to keep users productive.

For 9+ years, I’ve supported voice/email/chat Service Desk processes, handling incident/change tickets and escalating complex issues. I administer and troubleshoot Windows (including Windows 7/10), MS Outlook, Active Directory user management, VPN accounts, and remote support workflows to resolve network and security problems fast.

I also bring leadership experience as an Asso. Director for E-Com & MFG projects (2016–2020), plus 5 years as a freelancer/IT infrastructure consultant (2021–2025). Across roles, I’ve coordinated vendors and service providers for repair/AMC, managed IT assets, and supported onboarding as a supervisor/SME.

I’m AWS credentialed (Certified AWS Solutions Architect Associate) and I’m currently pursuing AWS Cloud Security Specialty (SCS-C02). My day-to-day execution combines practical infrastructure administration—like Symantec NetBackup, Microsoft Hyper-V, and SolarWinds—with security and monitoring disciplines that reduce downtime.

Experience

Work history, roles, and key accomplishments

System Administrator (SPOC)

Niteo Technologies Pvt. Ltd.

Sep 2012 - Apr 2015 (2 years 7 months)

Managed IT infrastructure for the Pune branch as a single point of contact, including server room operations for servers, virtual machines, firewalls, managed switches, and WAP/IP camera networks. Provided user support for installation and troubleshooting, administered ticketing/AD integrations, and managed server data backups using Symantec NetBackup while coordinating with vendors for asset main

IT Infrastructure Management Windows Server Administration Hyper V Active Directory Network Troubleshooting Solarwinds

Sr. Tech Support Associate

Mphasis

Dec 2009 - May 2011 (1 year 5 months)

Provided 24x7 voice, email, and chat technical support for Bank of America users, covering desktop, internet, network, and security issues. Administered Active Directory accounts, set up VPN connections on user laptops, coordinated with NOC for Severity 1/2 issues, and supported Blackberry device email configuration.

Active Directory Windows Troubleshooting Remote Desktop Support Blackberry Email Setup Network Security Chat Support

Sr. Technical Support Engineer

Vcustomer Services Pvt. Ltd.

Nov 2006 - May 2009 (2 years 6 months)

Delivered 24x7 voice and email/chat technical assistance for Linksys-Cisco products, focusing on wired/wireless routers, wireless adapters, gateways, and related networking devices. Installed and troubleshot devices for wireless connectivity and security, supported advanced routing configurations, and assisted with multi-router/cascading setups based on customer ISP requirements.

Network Security Routing Print Server Support Range Extender Access Point Support