Daniel Dutta

Manage and maintain complete hospital IT infrastructure including servers, VMware vSphere, SAN storage, Synology NAS, cloud servers, and critical healthcare systems. Administer network and cloud connectivity, monitor infrastructure, manage backups, and support audits.

Handled 40-50 L2/L3 production incidents weekly across cloud and on-premise applications, including high-priority P1/P2 incidents. Troubleshot application, server, and connectivity issues using Linux, application logs, AWS CloudWatch, and system-level diagnostics.

Managed day-to-day IT infrastructure including Linux servers, Active Directory, DNS, DHCP, firewalls, Google Workspace, and enterprise network services. Configured and supported FortiGate and Sophos firewalls, managed Cisco core switches, and implemented Zabbix monitoring.

Provided L1 desktop and technical support to end users in a customer-facing IT support environment at Aircel. Performed hardware troubleshooting, OS support, network connectivity troubleshooting, and managed IT assets.

Provided desktop and network support for laptops, printers, and LAN issues. Resolved most issues on first call, performed OS updates and patching, and coordinated with vendors for hardware problems.

Bachelor of Computer Applications (BCA) from North Eastern Hill University, completed in 2016.

Completed HSSLC (Science) from Meghalaya Board of School Education in 2013.

Completed SSC from Meghalaya Board of School Education in 2010.