Praveen Lallian

Created itineraries based on client preferences, booked flights, hotels, vacation packages, cruises, car rentals, tickets, and travel insurance. Assisted clients pre-travel and during trips, provided destination advice, managed client files, and maintained accurate records of bookings and payments.

Received and processed payments, updated lot notes, answered multi-line telephone, and handled face-to-face customer interactions. Used company resources to gather information and offer solutions, contacted clients for vehicle pick-up, filed documents, processed mail, and completed sale documents.

Provided excellent customer service to patients and providers via phone and in person, organized appointments and documentation, processed insurance correspondence, researched credit balances, and assisted patients with statement requests and itemized bills. Maintained production and QA standards.

Contributed to a positive patient experience by providing excellent customer service to patients and providers through phone and in-person interactions. Organized appointments and documentation to facilitate smooth running of the medical environment and support quality patient care.

Processed routine claims within a single product line to determine type and amount of benefit payable. Determined reimbursement levels based on established criteria, matched authorizations to claims, reviewed appeals and complaints, and responded to providers and members to resolve claim issues.

Associates for Medical Billing & Coding from Laurus College, California (Online), completed in 2018.

Earned an Associate's degree in Medical Billing & Coding.

Medical Terminology Program from Elk Grove Unified School District, Elk Grove, CA, completed in 2006.

Completed a Medical Terminology Program.

High School Diploma from John F. Kennedy High School, Sacramento, CA, completed in 2002.