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Praveen Kumar

@praveenkumar65

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Data Operations Manager at Tropic, building reliable SaaS contract data for price benchmarking and vendor negotiations.

India

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At Tropic, I lead a team extracting and standardizing SaaS contract data, including pricing, term lengths, and line items. This data foundation supports price benchmarking, customer comparisons, and vendor negotiations.

At G2, I helped build the G2 Track Admin Portal, automated reporting workflows, and developed support processes for G2 Track. I also worked on SaaS agreement analysis and transaction-to-product mapping, and at Mott MacDonald I conducted market analysis and built financial models for techno-economic assessments.

Experience

Work history, roles, and key accomplishments

Current

Manager, Data Operations

Current

Tropic

Jun 2024 - Present (2 years 3 months)

Lead a team extracting critical data points from SaaS contracts, standardizing data, and ensuring accuracy through anomaly detection and QA checks. Collaborate with product and engineering teams to improve workflows and data delivery.

Contract Analysis Data Extraction Data Normalization Anomaly Detection Sigma QA Workflow Improvement AI Tools

Senior Technical Support Specialist

BetterCloud

Mar 2024 - May 2024 (2 months)

Transitioned into BetterCloud post-acquisition to ensure seamless support continuity for G2 Track customers. Led training and created documentation for a seamless post-acquisition transition.

Technical Support Training Documentation Customer Continuity

Senior Technical Support Specialist

Aug 2023 - Mar 2024 (7 months)

Transitioned to a broader function supporting multiple G2 product lines, operating in a swarm-style support environment. Handled complex inquiries related to G2 Grid Reports and built a feature in the Admin tool to reduce dependencies.

Technical Support Swarm Style Support G2 Grid Reports Admin Panel Development Cross Functional Collaboration

Technical Support Engineer III, G2 Track

Mar 2022 - Jul 2023 (1 year 4 months)

Spearheaded the development of the support function for G2 Track as the first dedicated support engineer. Designed and implemented a scalable support process, delivered support via Intercom, and collaborated with Engineering and Product teams.

Technical Support Intercom Salesforce Okta Zoom Monitoring Tools Logs SLA Compliance Documentation Knowledge Base

Senior Data Operations Associate, G2 Track

Aug 2021 - Mar 2022 (7 months)

Onboarded and mentored new team members, helped build the G2 Track Admin Portal, and implemented process improvements to increase transaction mapping precision. Automated reporting workflows using Python and dashboards.

Data Operations Mentorship Internal Admin Portal Process Improvement Python Dashboarding SLA Compliance Report Automation

Data Operations Associate, G2 Track

Mar 2020 - Jul 2021 (1 year 4 months)

Performed in-depth analysis of parsing logic for SaaS transactions, reviewed SaaS agreements, and managed data aspects of a B2B product database. Maintained rule logic using Regular Expressions to automate transaction-to-product mapping.

Data Operations Parsing Logic SaaS Agreements MSAs SOW Purchase And Sale Agreements Regex Product Database Data Integration

Research Operations Associate

Oct 2019 - Dec 2019 (2 months)

Gained foundational experience in SaaS product taxonomy and categorization, supporting the accuracy of the G2 platform. Reviewed and categorized SaaS products and collaborated with internal teams to assign and validate product listings.

SaaS Taxonomy categorization Product Listing Validation

Management Consultant

Mott MacDonald

Apr 2018 - Mar 2019 (11 months)

Conducted demand-supply analysis, competitor benchmarking, and due diligence studies. Built financial models for techno-economic viability assessments and assisted in valuation of plant and machinery.

Demand Supply Analysis Competitor Benchmarking Due Diligence Financial Modeling Techno Economic Analysis Valuation Stakeholder Meetings