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Veena Kshatri

@veenakshatri

Associate Platform Consultant at Yext, guiding SaaS implementations and building an AI-assisted app for ticket tracking.

India

Message

At Yext, I guide enterprise clients through SaaS platform implementations, from gathering requirements and configuring solutions to coordinating with engineering and design teams. I also train clients on final deliverables and manage ongoing service requests.

Before moving into platform consulting, I analyzed customer and operational data at Yext using SQL and advanced Excel, and supported AI/ML model enhancement at Amazon by evaluating text, image, and voice data. I also built an internal AI-assisted app to bring ticket priorities, deadlines, and follow-ups into one view.

Experience

Work history, roles, and key accomplishments

Current

Associate Platform Consultant

Current

Yext

Feb 2026 - Present (8 months)

Provide technical consulting and configuration guidance to enterprise clients implementing a SaaS platform. Lead end-to-end client implementation projects, manage ongoing service engagements, and collaborate cross-functionally with sales, customer success, and project delivery teams.

Technical Consulting SaaS API Integration Requirements Gathering Solution Design Project Management Stakeholder Management Cross Functional Collaboration

Product Analyst

Yext

Feb 2024 - Jan 2026 (1 year 11 months)

Used SQL and advanced Excel for large-scale data analysis, dashboard development, and KPI reporting. Analyzed customer account data to identify and resolve product issues, streamlined workflows, and conducted root cause analysis to reduce defect rates.

SQL Excel Data Analysis Dashboarding KPI Reporting Root Cause Analysis Process documentation Training Mentorship

ML Data Associate

Amazon

Sep 2023 - Jan 2024 (4 months)

Supported AI/ML model enhancement by evaluating text, image, and voice data for quality and accuracy. Built expertise in machine learning evaluation methods, edge-case identification, and data quality validation.

Machine Learning Data Evaluation Data Quality Edge Cases