praveen kumar

A hardworking and physically fit individual with experience in support and ecommerce. I have the ability to work on multiple projects, keeping in mind all the detailed requirements from clients and completing projects within deadlines. I possess good communication, management, and training skills.

In my previous role as a Supervisor at Daksh Enterprises, I was responsible for creating shipping documentation for carriers and customers. I also had technical knowledge in troubleshooting base operating system issues and was eager to learn new technologies. I ensured that products were picked and stacked to the highest standards and maintained accurate inventory records. With strong leadership and people management experience, I was able to effectively manage the team.

As an Ecommerce Executive at Nethues Technology Pvt Ltd., I managed and confirmed orders on different marketplaces and listed products on online channels. I reviewed and ensured that product listings were clear, complete, and met the standards. I monitored daily sales, inventory, and generated reports. Additionally, I sourced products at the best prices and kept track of competitors and new product launches.

In my role as a Customer Support representative at Nethues Technology Pvt Ltd., I addressed customer questions, provided information, and offered solutions to resolve problems or complaints. I listened attentively to customer complaints, empathized with their concerns, and took appropriate steps to effectively resolve the issues. I guided customers on how to use products or services effectively and maintained accurate records of customer interactions. I collaborated with other teams within the organization to ensure prompt and efficient resolution of customer issues. I also managed the customer representative department and trained juniors on understanding client behavior.