Santosh Kumar
@santoshkumar5
E-commerce Business Specialist with 4+ years of experience.
What I'm looking for
I am an E-commerce Business Specialist with over four years of experience in inventory management and e-commerce operations. My journey has been marked by my role as an E-commerce Partner Support Team Leader at Sonnenkraft Solutions LLP, where I successfully managed seller queries and ensured high-quality listings on Walmart.com. I pride myself on my ability to negotiate prices and streamline operations, which has significantly enhanced the customer experience.
Throughout my career, I have developed a strong foundation in managing e-commerce platforms, running effective PPC campaigns, and utilizing Microsoft Excel for data analysis. My ITIL certification further underscores my commitment to delivering exceptional service and maintaining operational excellence. I am passionate about leveraging my skills to drive business growth and improve customer satisfaction in the e-commerce sector.
Experience
Work history, roles, and key accomplishments
E-commerce Partner Support Team Leader
Sonnenkraft Solutions LLP
Jul 2020 - Present (4 years 11 months)
Led the E-commerce Partner Support team, managing inventory, order processing, and seller queries for Walmart.com. Ensured quality assurance in listings and packaging, while monitoring team performance metrics to enhance customer satisfaction.
E-commerce Partner Support Team Leader
Sonnenkraft Solutions LLP
Jul 2020 - Present (4 years 11 months)
Led the E-commerce Partner Support team for Walmart.com, managing inventory, order processing, and seller queries. Ensured quality assurance in listings and packaging, while monitoring performance metrics to enhance customer satisfaction.
Senior Partner Support Executive
Velocis Systems Pvt Ltd
Dec 2016 - Mar 2020 (3 years 3 months)
Provided technical support and managed incidents for partner services. Conducted training sessions and monitored help desk performance, ensuring adherence to SLA and quality standards.
Customer Support Representative
Aegis
Jul 2015 - Oct 2016 (1 year 3 months)
Handled inbound customer queries, providing effective resolutions and maintaining high customer satisfaction. Documented interactions in the CRM system and ensured adherence to service-level agreements.
Senior Partner Support Executive
Velocis Systems Pvt Ltd
Dec 2016 - Mar 2020 (3 years 3 months)
Provided technical support and managed ITIL processes. Assisted in incident management and conducted training sessions for users, ensuring effective resolution of issues and maintaining service quality.
Customer Support Representative
Aegis
Jul 2015 - Oct 2016 (1 year 3 months)
Handled inbound customer queries, providing effective resolutions and maintaining high customer satisfaction. Documented interactions and ensured compliance with company policies.
Process Associate
Earthline Solution (Vodafone)
Sep 2014 - May 2015 (8 months)
Assisted customers with postpaid plans, billing inquiries, and service requests. Resolved complaints and ensured timely service delivery to enhance customer retention.
Process Associate
Earthline Solution (Vodafone)
Sep 2014 - May 2015 (8 months)
Assisted customers with postpaid plans, billing inquiries, and service requests. Handled complaints and ensured timely resolution of issues to enhance customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
AXELOS
ITIL 4 Foundation, Information Technology
2019 - 2019
Achieved ITIL 4 Foundation certification, which provided a comprehensive understanding of IT service management best practices.
AXELOS
ITIL 4 Foundation, Information Technology
2019 - 2019
Achieved ITIL 4 Foundation certification, demonstrating knowledge of IT service management best practices.
Delhi University
Bachelor of Commerce, Commerce
2010 - 2013
Completed a Bachelor of Commerce degree, focusing on various aspects of commerce, finance, and business management.
Delhi University
Bachelor of Commerce, Commerce
2010 - 2013
Completed a Bachelor of Commerce degree, gaining knowledge in various aspects of commerce, finance, and business management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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