Open to opportunities

Vivek Pradeep Kumar

@vivekpradeepkumar

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Operations Lead with a successful track record of streamlining processes and leading cross-functiona

India

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What I'm looking for

Seeking a challenging role that leverages my skills in data analysis, project management, and leadership to drive results in a dynamic environment.

Dedicated Operations Lead with a proven ability to optimize efficiency and drive results in dynamic and fast-paced environments. Skilled in data analysis tools and content management systems, with expertise in Microsoft Excel and Salesforce. Proven track record of streamlining processes and leading cross-functional teams.

Proficient in creating and managing spreadsheets with extensive numerical data, with a strong commitment to maintaining visual excellence. Adept at editing text and quality control of products.

With experience in IT support administration and customer support, I possess excellent communication and organization skills, with a strong ability to work collaboratively with diverse teams.

Experience

Work history, roles, and key accomplishments

Operations Lead

MOJ - ShareChat

Nov 2021 - Dec 2022 (1 year 1 month)

Dedicated Operation Lead at MOJ - ShareChat with a successful track record of streamlining processes and leading cross-functional teams. Proven ability to optimize efficiency and drive results in dynamic and fast-paced environments. Implemented AP style guidelines to compose and distribute notifications effectively, ensuring clear and concise communication. Performed content labeling, analysis, an

Process Optimization Cross Functional Team Management AP Style Communication Content Tagging Microsoft Excel Teamwork Project Management Emerging Trends

Operations Lead

MOJ - ShareChat

Nov 2021 - Dec 2022 (1 year 1 month)

Process Optimization Cross Functional Team Management AP Style Content Tagging Data Analysis Microsoft Excel Trend Analysis Collaboration Strategic Planning

After Sales Customer Support Executive

Emax Landmark Groups

Jan 2016 - Jan 2017 (1 year)

Analyzed anomalies identified or reported by customers, initiating corrective actions. Proficient in creating invoices, handling cancellations, and processing sales returns for returned products. Coordinated with customers and internal experts for preliminary assessments. Conducted thorough investigations and arranged corrections or replacements as needed. Identified root causes of problems and pr

Invoicing Root Cause Report Preparation Documentation Collaboration

After Sales Customer Support Executive

Emax Landmark Groups

Jan 2016 - Jan 2017 (1 year)

Invoicing Sales Investigation Report Preparation Documentation Collaboration

IT Support Administrator

Savithree Infrasructure Pvt Ltd

Jan 2014 - Jan 2015 (1 year)

Dedicated IT & Customer Support Executive with a proven track record of resolving client queries, maintaining records, and generating leads. Skilled in troubleshooting internet routers to ensure seamless connectivity. Adept at handling escalated calls and providing product/service information in a professional manner. Demonstrated ability to contribute to continuous service improvement through pro