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Pratiksha Sharma

@pratikshasharma

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I am a Customer Success & Growth Analyst professional & have 8+ years of experience.

India

Message

What I'm looking for

I aspire for opportunities that allow personal and professional development, where I can learn, evolve, and take on new challenges. I value job security, seeking a stable environment where I can build a long-term career and contribute meaningfully. Lastly, I aim for financial stability and advancement, where my efforts are rewarded fairly and there's potential for growth in income over time.

Accomplished Customer Success professional with over 8 years of experience in building and nurturing client relationships. Renowned for exceptional communication skills and an unparalleled ability to understand and meet customer needs. Adept at driving customer satisfaction, retention, and growth through strategic insights and proactive engagement. Proven track record of delivering top-tier support and exceeding client expectations. Passionate about fostering long-term partnerships and ensuring customer success. Recognized as a leader in the field, consistently achieving outstanding results.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Growth Analyst

Current

upgrad.com

Jan 2020 - Present (5 years 5 months)

I started working at upGrad as a Sales Representative & moved along the company's different profiles as I grew here.

Salesforce Communication Skills Customer Service Excel Data Analytics

Absolute Barbecue

Feb 2016 - Oct 2019 (3 years 8 months)

My primary role here was of a customer feedback representative. Here, I solved their issues with their food at the restaurants & improved the overall service.

Communication Customer Service Sales Business Development Excel