Shilpa Thakur
@shilpathakur
Customer Success Analyst with IT delivery experience, Project Planning, SDLC, driving adoption, retention, and cross-functional project delivery.
IndiaWhat I'm looking for
I am a results-driven Customer Success Analyst with three years of experience leading end-to-end delivery of technology solutions across cross-functional teams. I combine a strong foundation in IT Service Management (ITIL V4 Foundation) with hands-on incident management, change coordination, and service transition experience.
I have managed project lifecycles, coordinated stakeholders, and ensured on-time, in-scope implementations while identifying upsell opportunities and improving processes. My prior experience includes sales and client-facing roles where I managed full sales cycles and post-sales activities, supporting high retention and client satisfaction.
I am dedicated to fostering strong client relationships, driving product utilization and strategic engagement, and continuously improving delivery and support practices to maximize customer value and business outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
Anakage Technologies Pvt Ltd.
Jan 2022 - Present (3 years 10 months)
Led end-to-end delivery of IT initiatives across cross-functional teams, improving incident resolution and change coordination while identifying upsell opportunities to increase product retention.
Sales Executive
Ashiana Housing Ltd.
Jan 2019 - Dec 2020 (1 year 11 months)
Managed end-to-end sales cycle including lead calls, site visits, negotiation and deal closure, achieving approximately ₹6 Crores in sales and overseeing post-sales documentation and client follow-up.
Education
Degrees, certifications, and relevant coursework
Doon business school
Master of Business Administration, Marketing
2016 - 2017
Grade: 7
Activities and societies: 1 year as Class representative 1 year as student counselor
Completed MBA with a major in Marketing and a minor in International Business.
LULovely Professional University
Master of Computer Applications, Computer Applications
2014 - 2016
Completed MCA with coursework including responsive web design using Bootstrap, CSS, and HTML and creation of website assets.
LULovely Professional University
Bachelor of Science, Information Technology
2011 - 2014
Completed BSc in Information Technology with foundational IT and web-related coursework.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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