Pratik Sakhare
@pratiksakhare
Technical Business Analyst specializing in incident management, system integration, and SaaS marketplace platforms.
IndiaWhat I'm looking for
I am a Technical Business Analyst with extensive experience in incident management, system integration testing, and production support across SaaS marketplaces, telecom, banking, and payments domains.
I have led requirements elicitation, created BRDs/FRS/SRS, managed product backlogs, and collaborated closely with engineering and product teams to deliver features and ensure on-call readiness.
My accomplishments include owning end-to-end incident management (PagerDuty, Jira, Slack), managing Datadog migrations, and supporting UAT on production after maintenance windows while handling major customers.
I bring strong Agile practice, hands-on tool experience (JIRA, Confluence, Azure DevOps, Datadog, Postman), SQL knowledge, and a focus on bridging gaps between engineering, SRE/DevOps, and business stakeholders to meet SLOs/SLAs.
Experience
Work history, roles, and key accomplishments
Technical Business Analyst
AppDirect
Jul 2022 - Sep 2025 (3 years 2 months)
Owned incident management and production UAT for the marketplace platform, designed automated alerting/escalation procedures, and led monitoring tool migrations to improve observability and uptime reporting for customers like Vodafone and Comcast.
Deputy Manager
Vodafone
Oct 2019 - Jun 2022 (2 years 8 months)
Led hybrid business analysis and QA for Vodafone UK eShop digital transformation, managing requirements, UAT, and test teams to deliver multiple projects concurrently and improve release quality.
Software Test Engineer
Skyonn Technologies Pvt. Ltd.
Apr 2018 - Sep 2019 (1 year 5 months)
Executed functional, regression, and compatibility testing, developed test cases and led test activities for mobile and web projects including AWS migration of SIM and handset buy journeys.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Master of Engineering, Computer Network
Completed Master of Engineering in Computer Network from Pune University, focusing on networking concepts and related engineering coursework.
NUNagpur University
Bachelor of Engineering, Computer Technology
Completed Bachelor of Engineering in Computer Technology from Nagpur University, covering core computer engineering subjects and practical projects.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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