Open to opportunities

Megha Sharma

@meghasharma1

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Senior Business Analyst driving ServiceNow, Power BI, and data-driven ITSM solutions.

India

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What I'm looking for

I seek a client-facing role using ServiceNow, Power BI, and Agile delivery to drive measurable ITSM and business outcomes, with opportunities to apply ITIL and AI in analysis.

I am a Senior Business Analyst with over nine years of experience delivering technology and data-driven solutions across IT service management and digital campaigns. I specialize in ServiceNow implementations, Power BI reporting, SQL-driven analysis, and stakeholder-facing Agile delivery.

I have led leadership dashboards and outage-tracking solutions that reduced ticket response time by 25% and recurring incidents by 30%, and I have driven campaign analytics and UAT processes that improved rollout speed and conversion consistency. I balance technical skills — SQL, API testing with Postman, JSON/XML — with strong client communication and workshop facilitation.

I am currently enhancing my knowledge in ITIL and AI applications in business analysis and seek roles where I can influence strategic outcomes through analytical rigor, cross-functional collaboration, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

Teleperformance

Apr 2023 - Mar 2025 (1 year 11 months)

Designed and deployed leadership-level ServiceNow and Power BI dashboards that improved issue visibility and reduced ticket response time by 25%, and drove a 30% reduction in recurring incidents through root-cause analysis and cross-functional remediation.

Business Analysis ServiceNow Power BI Jira SQL Incident Management Root Cause Analysis Agile

Business Analyst

Clover Infotech

Jun 2021 - Apr 2023 (1 year 10 months)

Led data analysis and UAT for FMCG campaigns across Middle East markets, streamlining rollouts by 20% and ensuring minimal downtime via ServiceNow incident triage during promotions.

Data Analysis Excel ServiceNow Power BI UAT Stakeholder Management

Business Analyst

Vladosky Pvt Ltd

Jan 2019 - Jun 2021 (2 years 5 months)

Conducted market and product listing analysis for a D2C health supplement brand, improving discoverability and reducing manual mismatches by 30% through aligned campaigns and supply chain coordination.

Market Analysis Product Listing KPI Tracking Cross Functional Communication

Programmer Analyst

Cognizant Technology Solutions

Sep 2014 - Aug 2016 (1 year 11 months)

Supported core banking payment gateway modernization with complex SQL-based data validation and API testing, contributing to a 40% reduction in defect leakage post-go-live through rigorous UAT coordination.

SQL API Testing Postman)UAT Agile Data Validation Integration Testing

Education

Degrees, certifications, and relevant coursework

Bangalore University

Master of Arts, Public Policy

2016 - 2018

Completed a Master of Arts in Public Policy from Bangalore University between August 2016 and July 2018, focusing on public policy analysis and governance.

Rajiv Gandhi Proudyogiki Vishwavidyalaya

Bachelor of Technology, Computer Science & Engineering

2010 - 2014

Earned a Bachelor of Technology in Computer Science & Engineering from RGPV, completed in July 2014, covering software development, databases, and systems engineering.