Open to opportunities

Sudheshna User

@sudheshnauser

Message

Business analyst with 5+ years optimizing processes and driving agile delivery.

India

Message

What I'm looking for

I seek a collaborative Agile team where I can drive requirement clarity, optimize processes, mentor stakeholders, and deliver measurable quality and velocity improvements.

I am a dynamic Business Analyst with over five years of experience translating stakeholder needs into actionable solutions within Agile and SAFe environments. I have led functional design and delivery for portal enhancements, facilitated stakeholder workshops to create epics and user stories, and improved requirement clarity to increase delivery velocity by 30% while reducing defect leakage by 40%.

My background spans healthcare compliance, claims processing, and telecom, with hands-on experience in backlog management, UAT coordination, and root-cause defect analysis. I collaborate closely with product owners, UX, development, and QA teams to ensure clear requirements, high-quality deliveries, and measurable improvements in customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Solution Analyst

Current

Heraldlogic

Oct 2023 - Present (2 years 3 months)

Led functional design and delivery of portal enhancements, ran stakeholder workshops to create epics/user stories, and implemented process improvements that increased delivery velocity by 30% and reduced defect leakage by 40%.

Requirements Gathering Agile Methodologies Stakeholder Engagement Process Optimization Backlog Management User Acceptance Testing

QA & BA

Ntt Data

Nov 2015 - Aug 2018 (2 years 9 months)

Gathered and validated business requirements, produced functional documents and wireframes, supported QA with test cases and traceability matrices, and identified over 250 defects to improve product quality.

Wireframing