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Guthala Alekhya

@guthalaalekhya

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Result-driven Business Analyst with 3+ years delivering data-driven enterprise solutions.

India

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What I'm looking for

I seek a collaborative enterprise role where I can drive requirements-to-delivery, improve processes, build dashboards, and enable adoption in data-driven teams.

I am a result-driven Business Analyst with 3+ years in Business Analysis and 8+ years overall across analysis, quality assurance, and operations in enterprise settings. I specialise in translating business needs into scalable solutions and bridging business and technical teams.

My strengths include requirements gathering, BRD/FRD authoring, user stories, acceptance criteria, UAT planning and execution, and AS-IS/TO-BE process mapping. I have supported ServiceNow and JIRA implementations and built operational dashboards using Power BI and Excel.

At Wipro, I led requirements for 20+ enhancements, validated 250+ test cases with a 98% acceptance rate, improved compliance by 30%, and reduced requirement rework by 35%. Previously at Cognizant I conducted large-scale quality audits, designed KPI dashboards, and trained 25+ analysts to improve first-time accuracy.

I am committed to delivering compliant, data-driven outcomes, improving adoption through clear documentation and enablement, and continuously optimising workflows to achieve measurable business impact.

Experience

Work history, roles, and key accomplishments

Business Analyst

Wipro Limited

Apr 2022 - Jun 2025 (3 years 2 months)

Led requirements gathering and delivery for 20+ ServiceNow enhancements, validated 250+ UAT test cases with a 98% acceptance rate, and improved process compliance by 30% through AS-IS/TO-BE mapping and documentation.

Business Analysis ServiceNow Jira UAT Process Mapping Power BI Excel Stakeholder Management

Quality Assurance Analyst

Cognizant Technology Solutions

Jun 2017 - Mar 2022 (4 years 9 months)

Conducted audits on 1,000+ assets monthly, designed dashboards for 15+ KPIs improving turnaround time by 28%, and trained 25+ analysts to raise first-time accuracy from 92% to 98.5%.

Quality Assurance KPIs Root Cause Analysis Dashboards SOPs Training Excel Data Validation Stakeholder Management

Technical Support Associate

Tech Mahindra Limited

Jun 2015 - Apr 2016 (10 months)

Provided voice and chat technical support for connectivity services, diagnosed and resolved incidents within SLA, and maintained high CSAT and first-contact resolution.