Pratham Hans Marwaha
@prathamhansmarwaha
I am a customer success leader driving APAC enterprise revenue growth, retention, and strategic account expansion.
IndiaWhat I'm looking for
I am a results-driven customer success leader who builds and scales teams and go-to-market playbooks to drive retention, adoption, and revenue across APAC enterprise accounts. I manage high-value portfolios—delivering $1.5M in annual revenue, achieving 120% NRR and 90% client retention—while mentoring CSMs and earning President’s Club recognition for top performance.
Previously, I launched AppTweak India as the first employee, designed CSM processes and led ChurnZero adoption, contributing to sustained 100% revenue growth and a 50% increase in customer lifetime value. I thrive on data-driven CX strategy, stakeholder engagement, and building scalable professional services that boost upsell and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Lead Customer Success Manager - APAC
SpotDraft
Jan 2023 - Present (2 years 7 months)
Managing and mentoring a team overseeing an APAC enterprise portfolio of 63 clients generating $1.5M in annual revenue, achieving 120% NRR and 90% client retention. Drove adoption by 10%, increased cross-sell opportunities 50% and led QBRs that improved CSAT by 15%.
Lead Customer Success Manager - APAC
AppTweak
Jan 2022 - Aug 2022 (7 months)
Oversaw a portfolio of 150+ clients with recurring MBRs, boosting LTV by 50% and exceeding quarterly targets by 110%, driving 100% YoY regional revenue growth. Built and scaled professional services contributing to an average ARR of $40K per client and led CSM recruitment and training.
GTM Specialist
AppTweak
Jan 2020 - Jan 2022 (2 years)
Established AppTweak India's GTM strategy as the first hire, implemented CSM processes and ChurnZero, and launched sales workflows that achieved sustained 100% revenue growth. Managed end-to-end B2B lifecycle across 13 countries and created the CSM playbook.
Education
Degrees, certifications, and relevant coursework
USUniversity of Sydney
Master of Science, International Business Management
Completed a Master of Science in International Business Management, graduating in 2018 from the University of Sydney.
Jain College
Bachelor of Business Management, Business Management
Completed a Bachelor of Business Management, graduating in 2016 from Jain College in Bengaluru.
Availability
Location
IndiaAuthorized to work in
Job categories
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