Open to opportunities

Prashant Shahi

@prashantshahi

Message

I resolve customer issues and drive sales through consultative support conversations.

India

Message

What I'm looking for

I'm looking to build a challenging career in a professional organization where I can use my customer service, technical support, and sales skills, grow continuously, and contribute to the company's success and development.

I've supported customer-facing operations at Radius Global Solutions on the American Express process, Tech Mahindra on the Verizon process, and Telus International on the Amazon process. I handle inbound and outbound customer conversations, resolve account and service concerns, negotiate payment arrangements, and recommend relevant solutions.

I've built experience in technical troubleshooting, customer relationship management, cross-selling, upselling, and high-volume service environments. I'm focused on delivering positive customer experiences while contributing to business growth through clear, solution-oriented communication.

Experience

Work history, roles, and key accomplishments

Inside Sales Specialist

Radius Global Solutions

Jan 2025 - Feb 2026 (1 year 1 month)

Engaged customer accounts via outbound and inbound calls to identify needs and present tailored payment and account solutions. Negotiated and closed payment arrangements, converting outstanding balances into resolved accounts and meeting sales targets.

Inside Sales Customer Engagement Negotiation Compliance CRM

Technical Support / Sales Associate

Tech Mahindra

Jan 2024 - Oct 2024 (9 months)

Provided technical troubleshooting and customer assistance for Verizon products and services. Resolved service and connectivity issues efficiently while maintaining high customer satisfaction.

Technical Support Troubleshooting Customer Service Cross Selling Upselling