At Accenture, I engage enterprise prospects through outbound outreach, qualify leads against target customer profiles, and maintain CRM records as opportunities progress.
Previously, as a Customer Service Executive at Adecco India (Client: Accenture Solutions), I supported international customer accounts and worked with QA and WFM teams on compliance and handle-time goals.
At 247.ai, I resolved customer inquiries while sustaining a 95% CSAT rating. I also contributed to refining standard operating procedures, helping cut Average Handling Time by 20%.
Across my customer service roles, I handled international voice support and technical, billing, and service inquiries. I bring experience with CRM workflows, SLA adherence, lead qualification, and customer operations.
