PMprashant mahangade
@prashantmahangade
Experienced customer service professional with strong communication skills.
IndiaWhat I'm looking for
I am an experienced customer service professional with over 10 years in the fast-paced service sector. My extensive background has equipped me with exceptional communication, problem-solving, and conflict resolution skills. I thrive in environments where teamwork and collaboration are essential, and I am dedicated to adding value to the people I work with.
In my current role as Team Leader at Spoost Advertising and Marketing Pvt Ltd, I create intervention and improvement plans for my team, ensuring that we meet our service level agreements and customer satisfaction goals. I take pride in training new customer service team members and supervising the entire customer service process to maintain high standards of quality. My previous experience as a Senior Customer Service Executive at Sirius Technologies further honed my ability to resolve customer issues effectively and standardize service delivery.
With a strong commitment to continuous professional growth, I am always looking for ways to enhance my skills and contribute positively to my organization. I believe that a motivated team can achieve great results, and I strive to foster a healthy and competitive environment that encourages success.
Experience
Work history, roles, and key accomplishments
Team Leader
Spoost Advertising and Marketing Pvt Ltd.
Mar 2017 - Present (8 years 3 months)
As a Team Leader, I created intervention and improvement plans for team members and reported daily and weekly status reports on SLA, customer satisfaction, hardware stock needs, and client feedback. I also attended calibration meetings with senior managers regarding hiring, training, and evaluation procedures to enhance customer service satisfaction and brand reputation.
Senior Customer Service Executive
Sirius Technologies
Jan 2012 - Present (13 years 5 months)
As a Senior Customer Service Executive, I resolved customer issues on a First Call Resolution (FCR) basis and adhered to established procedures and policies for effective customer service. I also provided guidance and support as a Subject Matter Expert (SME) to customer support executives, contributing to the standardization of customer service delivery.
Administrator
Dr. Mahangade's Care Center
Mar 1995 - Present (30 years 3 months)
As an Administrator, I managed the daily operations of the center, ensuring that policies and procedures were followed. I also managed staff and resources to provide quality patient care, communicating effectively with staff, departments, and board members.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Learning & Advanced Development (INLEAD)
Post Graduate Diploma, Administration
Completed a Post Graduate Diploma in Administration, focusing on key administrative principles and practices. Gained expertise in managing organizational operations and resources effectively.
Bangalore University
Bachelor of Homoeopathic Medicine and Surgery, Homoeopathic Medicine and Surgery
Obtained a Bachelor of Homoeopathic Medicine and Surgery, acquiring comprehensive knowledge in homeopathic principles and medical practices. Developed skills in patient care and medical administration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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