Open to opportunities

Waseem Akram

@waseemakram8

Message

I manage financial operations, chargebacks, compliance screening, and client reporting with accuracy.

India

Message

What I'm looking for

I'm looking for a financial operations or compliance role where I can manage high-volume cases, maintain regulatory accuracy, support clients, and contribute to efficient team workflows.

I've managed merchant chargebacks, dispute resolutions, customer complaints, temporary credits, and client communications at Genpact.

I supported workflow efficiency by allocating team tasks, training new hires, and preparing KPI reports for clients.

At WNS Global Services, I performed sanctions screening, FCRM processes, payment and cheque processing, and compliant account closures while handling sensitive financial data accurately.

Experience

Work history, roles, and key accomplishments

Senior Process Associate

Genpact Pvt. Ltd.

Mar 2018 - Jun 2021 (3 years 3 months)

Managed merchant chargeback cases and dispute resolutions, created and processed customer complaint cases, issued temporary credits, handled client email communication, allocated tasks, conducted process training, and prepared KPI reports.

Chargeback Management Dispute Resolution Complaints Client Communication KPI Reporting