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Sailesh Sailesh

@saileshsailesh

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Senior process specialist driving efficiency, dispute resolution, and data-led process improvements.

India

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What I'm looking for

I seek a mid-level operations role where I can apply dispute resolution, Excel/SharePoint skills, and process improvement to boost quality and customer satisfaction.

I am a Senior Process Executive with nearly four years handling credit card claims and dispute resolution at a major BPM, backed by prior technical support and field service engineering experience. I deliver accurate chargeback and representment handling, daily volume and billing error reporting, and customer-centric dispute outcomes aligned with Mastercard rules.

Technically adept with advanced MS Excel and SharePoint for data management and process improvement, I pair analytical skills with hands-on system administration and team coordination from my previous role in technical support. I have a Master's in Computer Applications and a foundation in programming and web technologies.

I am results-oriented, recognized with spot and extramiler awards, and focused on improving quality control and customer satisfaction through clear communication, structured reporting, and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Infosys BPM Ltd

Feb 2022 - Present (3 years 10 months)

Manage credit card claims and dispute processes including chargebacks, representments and pre-arbitration; handled daily volume, billing error and escalated reports to ensure timely refunds per Mastercard rules.

Claims Management Chargebacks Dispute Resolution MS Excel SharePoint Reporting Customer Service Compliance

Field Service Engineer

Prostar M Infosystems Limited

Jun 2018 - Dec 2021 (3 years 6 months)

Provided technical support, system administration and led support teams to resolve field issues and maintain service SLAs across customer deployments.