Open to opportunities

Vinitha A

@vinithaa

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Skilled senior support engineer with a focus on impactful results.

India

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my expertise to enhance customer satisfaction and drive product success.

I am a skilled subject matter expert with broad experience in delivering impactful results. My strong focus on team collaboration and adaptability allows me to meet changing needs, ensuring reliability and effectiveness in all my endeavors. I have a proven ability in problem-solving, strategic planning, and industry-specific knowledge that drives success.

Throughout my career, I have been recognized for my clear communication and leadership skills, which contribute to achieving organizational goals. As a Senior Support Engineer at Zoho Corp, I have acted as the technical focal point for customer issues, mentoring others and creating technical support documentation to enhance our service delivery.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Zoho Corp

May 2017 - Jan 2024 (6 years 8 months)

Provided customer support via email, chat, and phone. Delivered product demonstrations and managed support for SMB customers across APAC, EMEA, and the USA.

Customer Support Email Support Chat Support Phone Support Product Demos Communication Technical Troubleshooting

Senior Support Engineer

Zoho Corp

Oct 2020 - Apr 2024 (3 years 6 months)

Finalized product use cases by assessing customer requirements and created technical support documentation. Provided product demos and managed customer support across multiple channels for SMB customers in various regions.

Technical Support Product Demos Customer Support Documentation Communication Team Collaboration Problem Solving

Senior Support Engineer

LivePerson

Apr 2020 - Apr 2024 (4 years)

Acted as the senior technical focal point for customer issues, resolving cases within SLAs. Collaborated with customers and internal teams to address product-related challenges and improve support processes. Mentored 2nd tier personnel to enhance technical support capabilities.