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Prasanna NAIK

@prasannanaik

Customer service and sales operations professional at Air India Airport Services Limited who improved response efficiency by 20% through structured follow-up.

India

Message

At Air India Airport Services Limited, I handled passenger enquiries and supported bookings, service changes, and customer record updates. I improved response efficiency by approximately 20% through structured follow-up and reduced repeat enquiries by approximately 15% with clearer explanations and proactive communication.

At Whirlpool and Maruti Nexa, I supported sales operations, order workflows, and customer follow-up. I used Excel tracking and structured checks to reduce administrative processing time at Whirlpool by approximately 25%, and improved customer follow-up completion at Maruti Nexa by approximately 22%.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Air India Airport Services Limited

Sep 2023 - Jun 2026 (2 years 9 months)

Handled high-volume passenger and customer enquiries through phone, email, and service channels, providing clear information and timely follow-up. Supported bookings, service changes, and administrative coordination while maintaining accurate records.

Customer Service CRM Salesforce Google Workspace Excel Data Validation Bookkeeping Scheduling Documentation

Senior Executive

Whirlpool

Apr 2022 - Sep 2023 (1 year 5 months)

Supported B2B and customer-facing sales operations by responding to enquiries about products, pricing, orders, shipments, returns, credits, and warranty processes. Managed order bookings, post-order workflows, and CRM records.

B2B Sales Support CRM Salesforce Google Workspace Microsoft Office Excel Order Management Bookkeeping Data Validation

Senior Executive

Maruti Nexa

Jan 2019 - Jan 2022 (3 years)

Supported vehicle sales and customer relationship activities by responding to calls and emails, identifying customer requirements, and following up on qualified leads. Coordinated appointments, test drives, and post-sale support.